FAQ
Orders & Shipping
Q: How long does shipping take?
A: Orders are usually processed within 1–3 business days. Delivery times vary depending on your location and the product ordered.
Q: Do you offer international shipping?
A: Yes, we ship to selected countries worldwide. Shipping rates and delivery times are shown at checkout.
Q: How can I track my order?
A: Once your order ships, you will receive a tracking number by email.
Products
Q: Are your home décor products high quality?
A: Yes, we carefully select stylish and durable products to ensure customer satisfaction.
Q: Do colors look exactly like the photos?
A: We try our best to display product colors accurately, but slight variations may occur due to screen settings.
Q: Are garden décor items weather resistant?
A: Many outdoor products are designed for outdoor use, but we recommend checking each product description for care instructions.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14–30 days after delivery for unused items in original packaging.
Q: How do I request a refund?
A: Contact our support team with your order number and reason for return. Refunds are processed after inspection.
Q: What if my item arrives damaged?
A: Please contact us within 48 hours with photos of the damaged item, and we will assist you with a replacement or refund.
Payments & Security
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Apple Pay, and other secure payment options.
Q: Is my payment information secure?
A: Yes, all transactions are encrypted and securely processed.
Customer Support
Q: How can I contact customer service?
A: You can reach us through email, contact form, or live chat during business hours.
Q: Can I cancel or change my order after placing it?
A: Orders can only be changed or canceled within a limited time after purchase. Contact us as soon as possible.
Home & Garden Tips
Q: Do you offer decorating inspiration or tips?
A: Yes, we regularly share home styling ideas, seasonal décor trends, and garden inspiration on our website and social media.
Q: Do you offer discounts or promotions?
A: Yes, subscribe to our newsletter to receive exclusive offers and updates on new arrivals.